Privacy Policy
Last updated: December 20, 2025
At PolyRaffles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
1. Information We Collect
Wallet Addresses
When you connect your wallet to PolyRaffles, we collect your public wallet address. This information is necessary to facilitate raffle participation and prize distribution. Wallet addresses and transaction data are publicly available on the blockchain.
Email Addresses
If you provide your email address for customer support or marketing communications, we will store and use it solely for those purposes. Providing your email is optional.
Usage Data
We use Google Analytics to collect information about how you interact with our platform, including pages visited, time spent on the site, device type, browser type, and general location data. This helps us improve our services and user experience.
Transaction Data
All raffle entries, ticket purchases, and prize distributions are recorded on public blockchains. This data is permanent and publicly accessible.
2. How We Use Your Information
To Operate the Platform: We use your wallet address to process raffle entries, distribute prizes, and manage your account.
To Improve Our Services: Google Analytics data helps us understand user behavior, identify issues, and enhance the platform experience.
For Customer Support: If you contact us via email, we use your email address to respond to your inquiries and provide assistance.
For Marketing (Opt-In Only): If you opt in to receive marketing communications, we may send you newsletters, updates, and promotional materials. You can unsubscribe at any time.
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on PolyRaffles:
- Google Analytics Cookies: These cookies collect anonymized data about your site usage to help us improve performance and user experience.
- Essential Cookies: Necessary for basic site functionality, such as maintaining your session and preferences.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
4. Third-Party Services
PolyRaffles integrates with third-party services to provide functionality:
- Google Analytics: For usage analytics and site performance monitoring.
- Blockchain Networks: Ethereum, Polygon, Arbitrum, Optimism, Base, BNB Chain, Avalanche, and Solana. All transaction data is publicly recorded on these networks.
- Wallet Providers: MetaMask, Phantom, WalletConnect, and other third-party wallet services. Please review their privacy policies for information on how they handle your data.
We are not responsible for the privacy practices of these third-party services.
5. Data Storage & Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
Blockchain Data: All raffle and transaction data recorded on the blockchain is public, permanent, and cannot be deleted or modified.
Off-Chain Data: Email addresses and other personal information stored off-chain are protected using industry-standard security practices.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information (note: blockchain data cannot be deleted).
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at hi@polyraffles.com.
7. Children's Privacy
PolyRaffles is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: hi@polyraffles.com
Support: Contact Page